Waste Removal Croydon Privacy Policy

This Privacy Policy explains how Waste Removal Croydon collects, uses, stores and shares personal data about our customers, prospective customers and website visitors. It is intended to be compliant with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Waste Removal Croydon customers and service users in our service area, including individuals and businesses who contact us for quotations or use our waste removal and related services.

By engaging with Waste Removal Croydon, including requesting a quote, booking a collection, or communicating with us by phone, email or through our website, you acknowledge that you have read and understood this Privacy Policy.

Who We Are and How to Contact Us

Waste Removal Croydon is the organisation responsible for determining how and why your personal data is processed. For the purposes of data protection law we act as the data controller in relation to the personal data described in this Privacy Policy.

If you have any questions about this Privacy Policy or about how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact our customer support team using the contact details provided on our main customer communications and invoices.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Contact and identity details such as name, title, address, email address, telephone number and, where applicable, company name and position.

Service and contract information such as details of the services you request or receive from us, collection addresses, access instructions, information about the type and volume of waste, and any special service preferences.

Billing and payment information such as billing address, payment method, partial card details where required for processing, and records of payments and invoices. We do not store full card details when payment is processed through a third-party payment provider.

Communication records such as emails, messages, phone call notes, complaints, feedback, reviews and other information you choose to provide when communicating with us.

Technical and usage data such as IP address, browser type, device identifiers, approximate location derived from IP, and information about how you use our website and online booking tools. This can be collected through server logs and similar technologies.

Operational data such as vehicle tracking and route information relating to collections and deliveries, which may indirectly relate to you where associated with a particular customer account or location.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us by phone, email or through our website, request a quote, make a booking, create or update your customer account, enter into a contract with us, or provide feedback or a complaint.

We may also receive personal data from third parties, such as payment providers that process your payments, online advertising or directory services where you have submitted an enquiry, and business partners that refer you to our services. In addition, we may generate personal data about you as part of our day-to-day operations, such as records of services delivered and communications.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so. Depending on the specific activity, the lawful basis may include:

Contract. We process your personal data to enter into and perform a contract with you, for example to provide waste removal services, issue quotes, manage bookings, take payment and communicate with you about your services.

Legal obligation. We process certain data to comply with our legal and regulatory obligations, including record keeping, accounting, taxation, waste transfer documentation and responding to lawful requests from public authorities.

Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and these interests are not overridden by your rights and freedoms. This includes managing and improving our services, handling customer queries, protecting our business against fraud or misuse, and monitoring service quality.

Consent. In some cases we rely on your consent, for example for certain types of direct marketing communications. When we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use personal data for the following purposes:

To provide and manage our services, including handling enquiries, providing quotations, booking waste collections, carrying out collections and disposals, and managing customer accounts.

To process payments, issue invoices, manage credit and debt recovery, and maintain accurate financial and transactional records.

To communicate with you about your services, respond to your questions, handle complaints, and provide customer support.

To manage our business operations, including scheduling, route planning, vehicle and staff management, and service optimisation.

To improve and develop our services, website and customer experience through analysis of service usage, feedback and technical data.

To send you marketing communications about our services where permitted by law, and provided you have not objected or withdrawn consent where this is required.

To meet our legal, regulatory and compliance obligations and to establish, exercise or defend legal claims.

Data Sharing and Processors

We may share your personal data with trusted third parties that help us deliver our services or operate our business. These organisations act as data processors and only process your personal data on our instructions and for the relevant purposes. They are required to keep your data secure and to comply with applicable data protection laws.

Categories of such third parties include:

Payment service providers that process card and electronic payments.

IT and hosting providers that support our website, booking systems, email and data storage.

Customer relationship and communication service providers that help us manage enquiries and service notifications.

Professional advisers such as accountants, auditors, insurers and legal advisers where necessary for our business and legal obligations.

Where required by law, we may also share your personal data with public authorities, regulators, law enforcement bodies or courts.

International Transfers

Where our service providers are located outside the United Kingdom, your personal data may be transferred to and processed in other countries. In such cases we take appropriate steps to ensure that your personal data is protected to a level consistent with UK data protection law. This may include using standard contractual clauses or ensuring that the recipient is in a country with adequate data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting or reporting requirements.

Customer account and service data are typically retained for the duration of your relationship with us and for a reasonable period afterwards, to deal with any queries, disputes or legal claims. Financial and transactional records will generally be kept for the period required by tax and accounting laws. Communications and enquiry records may be kept for a period necessary to manage our relationship with you and improve our services.

When personal data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to the personal data we hold about you. Subject to applicable law and certain conditions, these rights may include:

The right of access. You can request a copy of the personal data we hold about you and information about how we process it.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data.

The right to erasure. You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis to continue processing.

The right to restrict processing. You can ask us to suspend the processing of your personal data in certain situations, for example while we verify its accuracy or our reasons for processing it.

The right to data portability. You can ask us to provide your personal data in a structured, commonly used and machine-readable format, and you may have the right to transmit that data to another controller where technically feasible.

The right to object. You can object to processing based on our legitimate interests, including profiling, and you can always object to the use of your personal data for direct marketing.

The right to withdraw consent. Where we rely on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the contact details provided in our customer communications and on our main service documentation. We may need to verify your identity before responding to your request.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and regular review of our data handling procedures. However, no transmission of information over the internet can be guaranteed to be completely secure, and you provide information at your own risk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any changes will apply from the date the updated policy is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.